DreamHome

Shopping Hotline: (+234) 0809 157 8000

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FAQ

FAQ

All items displayed on the website are available for purchase and can be shipped to various countries around the world via our logistics partners at an additional cost (our international shipping partner is DHL; they offer the most convenient and secure shipping service).

Upon request, certain items can be customized based on fabric, design, colour and size preferences. The production process can take between 3 to 21 working days after your order is confirmed. Once ready, item(s) will be delivered to you in 3 – 14 days depending on location.

For your customized order, please contact us at info@dreamhome.ng

 

We make use of Paystack, the most secure payment gateway in Africa, for our payment methods. They accept all local and international credit and debit cards.They also accept PayPal, Discover Card, Barter, Bank Transfer, USSD etc.

We have a 3-day return policy for local purchases and 14 days for international online orders where items are defective or damaged as at time of delivery.To be eligible for a return, your item must be unused and in the same condition that you received it. Clothing and other fabric items must have their original tags while fragrances and breakable items must remain intact and in the original packaging.Note that we do not take back gift cards.

You can initiate a return request by calling our customer care number (+234) 0809 157 8000 or emailing info@dreamhome.ng, and providing details of the purchase, including proof of payment, as well as product condition. Once your return request has been registered, a confirmation email will be sent to you following which you may mail item directly to us at our office address 9, Mike Okoronkwo Close, Gwarinpa, FCT-Abuja, Nigeria.

If an entire order finds its way back to us, we’ll refund you in full. In case of a partial return the shipping costs will reflect the percentage of returned items (i.e. If one out of three items is returned, only 1/3 of the shipping cost will be refunded). Unless of course the items are returned due to a manufacturing defect or shipping error.

The refund will be made via the same payment method used to make the purchase. You will receive email confirmation of the return once it has been completed.

Typically, it takes about 8 to 14 business days after the returned items are scanned for the refund to find its way back to your bank account. For the latest updates on your refund, it’s easiest to check your bank account directly.

If you have not received a refund in your account after more than 10 days, please show the confirmation to your bank so that they can help you and speed up the process.If you’ve done this and you still have not received your refund, please contact us.

We only replace items if they are defective or damaged before receipt. However, if you need to exchange an item for a different size or colour, it can be accepted on a discretionary basis.Items can be exchanged within 3 days (for domestic orders) and within 14 days (for international orders). The delivery/shipping of exchanged items comes at an additional charge. We require proof of purchase before any exchange can be made.

To process an exchange, please contact us at info@dreamhome.ng, and we will provide you with the necessary information.

Please call our customer care number (+234) 0809 157 8000 or email info@dreamhome.ng, and we will be glad to assist.