We have a 3-day return policy for local purchases and 14 days for international online orders, where items are defective or damaged as at time of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. Clothing and other fabric items must have their original tags while fragrances and breakable items must remain intact and in the original packaging. Note that we do not take back gift cards.
You can initiate a return request by calling our customer care number (+234) 0809 157 8000 or emailing firstname.lastname@example.org , and providing details of the purchase, including proof of payment, as well as product condition. Once your return request has been registered, a confirmation email will be sent to you following which you may mail item directly to us at our office address 9, Mike Okoronkwo Close, Gwarinpa, Abuja, FCT.
The refund will be made via the same payment method used to make the purchase. You will receive email confirmation of the return once it has been completed. If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process. If you’ve done this and you still have not received your refund, please contact us.